Privacy Policy

1. Introduction

2. Types of Personal Information We Collect

The personal information we collect may include the following:

• name;
• residential, mailing and street address;
• email address;
• telephone number and other contact details;
• date of birth;
• government-issued identification (including driver’s licence, passport or other identity documents);
• financial information, including proof of income documentation (such as payslips and bank statements) (if applicable);
• credit card or other payment information;
• bank account details for the purpose of receiving payouts;
• property information (where you are a Licensor), including address, photographs, descriptions and availability of premises;
• information about your use of the Platform, including bookings, communications with other users, reviews and ratings;
• information in connection with client surveys, questionnaires and promotions;
• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and
• any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

3. How We Collect Personal Information

We may collect personal information either directly from you, or from third parties, including where you:

• contact us through our website;
• register an account with us or use the Platform;
• submit a Property Listing, make a Booking, or enter into a Licence to Occupy through the Platform;
• undergo identity verification through our third-party verification providers;
• make or receive payments through our Online Payment Partner;
• communicate with us or other users via email, telephone, SMS, in-platform messaging or otherwise; and
• interact with our website, social applications, services, content and advertising.

4. Use of Your Personal Information

We collect and use personal information for the following purposes:

• to provide the Platform and the Services to you, including facilitating Property Listings, Bookings and Licences to Occupy;
• to verify your identity and (where applicable) your income or financial capacity;
• to process payments, including the Viewing Fee, Security Deposit, Licence Fee and Platform Fee, through our Online Payment Partner;
• for record keeping and administrative purposes;
• to provide information about you to other users to the extent necessary to give effect to a Licence to Occupy;
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you (including our identity verification provider and Online Payment Partner);
• to improve and optimise our service offering and customer experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link); and
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.

5. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

6. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

7. Requesting Access or Correcting Your Personal Information

8. Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

9. Contact Us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Our privacy policy was last updated on 26 May 2026.